Shipping Policies

 The Maté Factor offers free shipping on all orders over $50, shipped either by USPS or FedEx Ground/ Smartpost at our discretion. We strive to ship your order on the same day if placed before 11am for USPS or 3pm for FedEx (EST). When your order has been processed, you will get a email receipt of the order and when it is shipped you will get a tracking email. With free shipping you can expect your order to arrive between 2-7 business days. *Here's a Tip - If you get your free shipping order sent to a business address it typically get's there quicker than to shipping to a residence.

 We do ship to PO Boxes, APO & FPO addresses. At checkout choose FedEx Ground and your order will ship via FedEx Smartpost or choose USPS Priority mail, or First class mail.

 For orders going to Alaska or Hawaii that are under $50, please use the Contact Us page (or give us a call at 800-656-3668) and provide a list of items you would like and your shipping address and we will get the best shipping rate for you. For orders over $50 your shipping is free.

 For international inquires, please use the Contact Us page to provide a list of items you would like to order along with your complete shipping address and we will be happy to put a shipping quote together for you. Our minimum order for international shipping is $100 USD, plus shipping costs. We ship via FedEx for all International order's.

 For Canadian orders, please visit the following link to order from Maté Factor Canada:

 For FedEx Express shipments please review the map below to determine whether FedEx ground transit times are sufficient to your location. Our warehouse is located in Asheville, NC. Feel free to call us if you have questions about express shipping options.

FedEx shipping map